Welcome    Contract    Certification    Customer service    Help    Français    
 
 
 
 
Members
Login
Forgotten password
 
First visit
The registration
The subscription
- - -
Minimal use conditions
Security and confidentiality
Download Adobe Acrobat

Help



1. INTRODUCTION

      1.1. Security
      1.2. Minimum conditions for use
      1.3. Web browser
      1.4. Cookies

2. MEMBERS

      2.1. Principal member
      2.2. Secondary members

3. AID TO SURFING

4. ANNUAL SUBSCRIPTION

      4.1. Subscription renewal

5. CHANGES

6. THE CLIENT ACCOUNT

7. SEARCH AND REPORTS

      7.1. Search
      7.2. Reports

8. HIGHWAY ACCIDENTS



1.

INTRODUCTION

ACCIDENT REPORTS is an online service that provides copies of accident reports produced by the Service de police of Ville de Montréal for the accidents that have occurred on its territory.

Only insurance companies, damage insurance professionals and insurance adjusters can obtain access to ACCIDENT REPORTS. Professional certification is required to do so.

Access to research of accident reports is available at all times. 

To access ACCIDENT REPORTS, you must first be registered for the online applications of Ville de Montréal. The registration is valid for all the city's electronic applications and is required once only. There is no charge for registration.

To register, click on the registration button in the ACCIDENT REPORTS home page, read the registration preamble, click on "Continue", complete the registration form and click on "Submit".

An access code and a password giving access to the city's applications are sent to you by e-mail.

As soon as you first access the application, the system will oblige you to change the temporary password so that you alone know it. You must then complete the certification form before being able to subscribe to ACCIDENT REPORTS.

The subscription conditions are explained in detail in the subscription contract.

Subscription to the ACCIDENT REPORTS service costs $120 per year. Each transaction is invoiced at an additional cost of $20.75 (taxes included). The subscription fees are not taxable. A minimum amount of $100 must be deposited in your client account before your first search. With each transaction, the sum of $20.75 is debited from your account. Your new balance is immediately displayed on the screen.

You can subscribe and pay into your client account directly online by credit card.



1.1.

Security

Secure transactions

All the information you transmit to the ACCIDENT REPORTS site - your name, e-mail address or credit card details - is encrypted through an encryption system called the SSL protocol (Secure Socket Layers protocol) using a 128-bit key. Your browser must have a 128-bit cryptographic protocol, failing which you can download it from your browser's Web site. Please note that it is the financial institution and not Ville de Montréal that handles Internet payments. When you pay into your client account and you reach the stage of giving your credit card number, you are no longer on the server of Ville de Montréal but directly online with the financial institution.

Security icons

It is possible to find out whether the page on which you enter data is secure or not. On a secure page, your browser displays a message and an icon representing either a padlock or a small key. Attention! An open padlock or a broken key indicates that the connection is not secure. A page is secure if an "s" is added to the URL address that appears in your browser bar. Thus, an address will begin with "https" rather than the usual "http".

Security of city systems
The city server is equipped with a firewall that controls access to the information that the city must keep confidential. In addition, it comes with a security certificate guaranteeing the confidentiality of all the data transmitted to it.

Prevention

Do not send confidential information such as your password via e-mail. If it is necessary to send such information to the city, contact the customer service of ACCIDENT REPORTS during normal office hours.

Links to external Web sites

The ACCIDENT REPORTS site contains links to other city departments that, in turn, offer links to other Web sites. The city assumes no responsibility for information you may transmit to these sites. When you surf these sites, it is up to you to take the appropriate precautions.


1.2.

Minimal use conditions

To browse in the ACCIDENT REPORTS system, JAVA and JAVAScript must be activated in your Web browser. In recent browser versions, these two languages are activated by default.

Your screen should display at least 256 colours and have a minimal resolution of 800 X 600 pixels.



1.3.

Web browser

To use the ACCIDENT REPORTS service, you must browse with Microsoft Explorer 5.x or Netscape 6.x and more. These versions contain a 128-bit cryptographic protocol (encryption). Previous versions may be deficient in protecting information. It is possible to download the version required from your browser's Web site.



1.4.

Cookies

Everyone accessing the ACCIDENT REPORTS site must agree to the presence of cookies. A cookie is an element of information, a simple numeric sequence, that a Web site sends to your browser and that is temporarily accommodated on the hard disk of your computer.

Cookies sent through the ACCIDENT REPORTS site are essential since they enable us to verify that we are dealing with the correct client. Cookies placed through ACCIDENT REPORTS are inoffensive since they are incapable of retrieving any other type of information on your hard disk.

As soon as the connection between your machine and the ACCIDENT REPORTS site is deactivated, the cookies are no longer operational. As a general rule, browsers are configured by default to accept cookies. Some Internet users choose to modify their system so as to refuse them. If that is your case, you must reconfigure your system so that it accepts cookies.



2.

MEMBERS

2.1

Principal member

The term "principal member" designates the person who has access to managing the client account in ACCIDENT REPORTS. This person alone is authorized to make the following transactions: annual subscription, subscription renewal, changes to the registration file, client account deposits and the management of secondary members. A principal member can register up to 25 secondary members at no further cost.

Acces code

The access code of the principal member corresponds to his/her e-mail address. For secondary members, the access code is created by the principal member.

Password

On registration, a password is sent by e-mail to the principal member who must then change it.

Passwords can combine figures and capital or small letters. However, the system does not recognize accents or special characters. If you decide to combine capital and small letters, you must reproduce the same combination every time; otherwise access to the system is refused. Thus, if your password is MMBmmb and you enter mmbmmb, MMBMMB or mmbMMB, access will be refused.

Forgotten password

A principal member who forgets his/her password must use the option “Forgotten password” from the browser menu. The access code must be supplied and a new password is then returned to the principal member by e-mail. This password must be changed when first used.

A principal member who forgets his/her access code and password can contact staff in customer service. A new password is then returned by e-mail, which must be changed when first used.

Certification

Access to the ACCIDENT REPORTS service is reserved exclusively for insurance companies, damage insurance professionals and damage insurance adjusters. Every new member must submit an certification proving his or her status as an insurance expert before subscribing.

As proof of certification, you must supply an automobile insurer’s licence number or a certificate number issued by the Autorité des marchés financiers, formerly the Bureau des services financiers (BSF).

The principal member alone can access "Certification form" from his/her browser menu. The certification form can be completed online or sent by mail to the following address:

Ville de Montréal – Accident reports
801, Brennan
9th floor
Montréal, Québec
H3C 0G4

The certification form must be completed and validated before the subscription can be processed. Confirmation is sent by e-mail.



2.2.

Secondary members

Secondary members are the partners or employees of the principal member. The operations to which these users have access are more limited. They have access to search operations and are allowed to make a change in their password.

The number of secondary members cannot exceed 25. The list is created and managed by the principal member.

The principal member gives each secondary member his/her access code and a temporary password. On first searching in ACCIDENT REPORTS, the secondary member is obliged by the system to change the password given by the principal member.

Access code, exclusive code

The access codes of secondary members are created by the principal member. These access codes must be distinct from each other. The system will reject the search if the code already exists in the system.

Management of the list of secondary members by the principal member

To access the list of secondary members, click on the item "Secondary members" in the menu to the left.

To add a secondary member, complete the file and click on "Submit". The new member's name is immediately displayed in the list.

To withdraw access to ACCIDENT REPORTS from a secondary member, withdraw the hook against the relevant name and click on "Submit".

Access of a secondary member

The secondary member is authorized to make searches, to request a report of his/her own searches and to change his/her password.

Forgotten acces code

If a secondary member forgets his/her access code, he/she must contact the principal member who has sole access to the list of secondary members.

Password forgotten by a secondary member

If a secondary member forgets his/her password, he/she should contact the principal member who can provide a new, temporary password ­ abcde ­ which must be changed when first used.


3.

BROWSING AID

Login

Prior to each search or management session, the system requires the member's identification with his/her access code and password. The principal member's access code is the same as that of his/her e-mail address.

Members in good standing need only click on "Enter" on accessing the ACCIDENT REPORTS site. The system displays a dialogue box in which the access code and password must be entered.

Automatic disconnection

After 15 minutes with no activity on the ACCIDENT REPORTS site, the system is disconnected automatically. If you wish to make a new search, you must again enter your access code and password.

Surfing arrows

To move from one screen-page to another, you must click on the browser buttons of the menu items to the left of the screen or of the navigation bar of ACCIDENT REPORTS. Using the "back" and "next" surfing arrows of your browser may give incorrect answers.

Obligatory fields

Every time an asterisk precedes an element in online forms it means that the information requested is obligatory; otherwise the system generates an error message.

Online with the financial institution

For security reasons, you have two (2) minutes to enter your credit card details when, in the process of subscribing or of adding funds to your account, you reach the financial institution server. At the bottom of the financial institution screen-page, a chronometer gives a countdown of the time lapsed. If you take more than two (2) minutes to enter the data, the system automatically takes you back to the ACCIDENT REPORTS site with an error message. You must then start the operation over again.

The financial institution system tolerates two mistakes in entering your data. If you make a third error, the system automatically takes you back to the ACCIDENT REPORTS site with an error message. You must then start the operation over again.

Bookmark

It is not possible to bookmark pages in the ACCIDENT REPORTS site. For security reasons, the only page that can be bookmarked is the home page.

Unavailable information

It can happen that the information you seek cannot be displayed on the screen since it is not even available in the system. A 10-day period may be required before an accident report is entered into the system.

Customer service

If you have questions or problems, please contact customer service. You can send your requests directly by e-mail using the customer service form. You can also contact the department by telephone at (514) 872-2692 during normal office hours.

Quit

For security reasons it is preferable to activate the "Quit" button in the navigation bar when you finish using the ACCIDENT REPORTS system rather than using another form of surfing.



4.

ANNUAL SUBSCRIPTION

The annual subscription can be made directly online. Subscription to the ACCIDENT REPORTS service costs $120 per year. Each transaction is invoiced at an additional cost of $20.75 (taxes included). The subscription cost is not taxable. A minimum amount of $100 must be deposited in your client account before your first search. With each transaction, the sum of $20.75 is debited from your account. Your new balance is immediately displayed on the screen.

Online subscription

To subscribe for the first time online, click on subscriptionin the browser menu.

A short text will then appear showing the subscription procedure. When you click on "Continue", the next screen displays the subscription contrat.

After reading the contract, click on the button "I agree" at the end of the text.

The system then takes you to the financial institution server where you must enter your credit card details. With this completed, the system takes you back to the page displaying "Official receipt confirming the annual subscription". Be sure to print out this page since it is the only support document Ville de Montréal gives you as confirmation of your payment of the annual subscription.

Then you just have to pay into your client account before making your first search. The "Deposit - client account" function is accessible in the browser menu of the principal member to the left of the screen. For further details, refer to the explanation of the deposit in the client account.

Subscription form

Several fields on the subscription form must, of necessity, be completed. They are preceded by a red asterisk. Some fields have a scrolling menu. Click on the arrow and the list of choices will appear. Once open, just select the desired item from the list shown in the box.

Credit cards

Visa and MasterCard credit cards are accepted. The city gives the financial institution the amount of your subscription or the deposit you wish to make in your client account, and you give the financial institution your credit card details directly.

Subscription confirmation

As soon as you give the financial institution your credit card details, it generates an authorization number that is displayed on the page "Official receipt confirming the annual subscription" of ACCIDENT REPORTS. Also on this page is a transaction number generated by the system. We suggest that you print out these pages or note these numbers for your files since they are the only support documents that Ville de Montréal gives you as confirmation.

Payment refused

There are many reasons why the financial institution may refuse credit-card payment: an expired card, the maximum credit reached, etc. We suggest you carefully check the expiry date of your card and the available balance. There may also be a computer communication problem. To find out whether this is the case, contact customer service during normal office hours. We can tell you whether there is a temporary computer communication problem or whether you should contact the institution that issued your credit card.

Duration of the subscription contract

The ACCIDENT REPORTS subscription contract lasts one year and can be renewed before it expires. You can rest assured that you are not penalized if you renew it one month before it expires. The system then sets the end of your subscription not in "one year" but in "one year and one month".

Fees

The $120 annual subscription fee must be paid with the subscription request. This fee is not reimbursable.

The fee for each accident report is $15.75 plus an administrative fee of $5 (taxes included), payable from funds in the client account when the search is made. The client’s statement is displayed online, and the fees are charged in real time. Before the very first search, the client account must contain at least $100. The deposit in the client account is not reimbursable.

Information obtained for each $20.75 transaction

Each $20.75 transaction gives you access to an accident report you have requested.

To make your selection, you obtain the following information: the event number, the date of the accident, and the street on which it occurred, together with the intersection.

Your selection will give you access to one or more PDF files for the accident report requested. An accident report may contain several pages. A corrected version may also be added. At any time, you may again refer to the results of your searches with no additional costs.

These files are easy to print using the Adobe Reader software.



4.1.

Renewal of the annual subscription

The annual subscription can be paid directly online. Subscription to the ACCIDENT REPORTS service costs $120 per year.

To proceed with an annual renewal, select "Subscription renewal" in the browser menu to the left of the screen, and follow the instructions. A contract can be renewed before it expires. You can rest assured that you are not penalized if you renew it one month before it expires. The system then sets the end of your subscription not in "one year" but in "one year and one month".



5.

CHANGES

Change in registration

A principal member can change the registration details at any time. These changes are made directly online. Click on "Change the registration file" in the browser menu and change the details in the form.

Change in e-mail address

Attention! When an e-mail address is changed, the access code is also changed. A new password is then sent by e-mail to the new address.

The access code then consists of the new e-mail address and the new temporary password. As soon as you enter the application with your new code, the system obliges you to change the password so that you alone know it.

Change in password

You can change your password as often as you wish, whether you are a principal member or a secondary member. To do so, access the function "Change password" in the browser menu to the left of the screen.

Password of secondary members

A temporary password is allocated to secondary members. The system obliges them to change it when it is first used.

Change in company name

A change in company name involves different treatment in the "Client account statement" of ACCIDENT REPORTS. Thus, if your company operates under the company name ABC Inc. for the first six months of the year, and in July, the name changes to XYZ Ltd., the client account statements will allocate the operations according to the company name under which they were made.


6.

THE CLIENT ACCOUNT

Deposit in the client account

The function "Deposit - client account" is available in the browser menu to the left of the principal member's screen.

When you click on "Deposit - client account", a dialogue box appears in which you must enter the amount of your deposit.

The system takes you to the financial institution server where you must enter your credit card details. Note that the credit card number must be entered with no spaces between the numbers. When this is completed, the system takes you back to the ACCIDENT REPORTS site.

Minimum deposit

The minimum amount of each deposit is $100 and it is non-refundable.

Confirmation of the deposit

As soon as you give the financial institution your credit card details, it generates an authorization number that is displayed on the page "Official receipt confirming a deposit in the client account" of ACCIDENT REPORTS. Also on this page is a transaction number generated by the system. We suggest that you print out these pages or note these numbers for your files since they are the only support documents that Ville de Montréal gives you as confirmation.

Payment refused

There are many reasons why the financial institution may refuse credit-card payment: an expired card, the maximum credit reached, etc. We suggest you carefully check the expiry date of your card and the available balance. There may also be a computer communication problem. To find out whether this is the case, contact customer service during normal office hours. We can tell you whether there is a temporary computer communication problem or whether you should contact the institution that issued your credit card.

Credit cards

Visa and MasterCard credit cards are accepted. The city gives the financial institution the amount of your subscription or the deposit you wish to make in your client account, and you give the financial institution your credit card details directly. Once you have entered the details with the financial institution, it generates an authorization number that is displayed on a page in ACCIDENT REPORTS announcing confirmation of your deposit.

Debit from the client account

The cost of each transaction is $20.75 (taxes included). Every time, the system asks you whether or not you agree to your account being debited by $20.75. The account is debited in real time.

When the account balance is insufficient (e.g. $2) to cover the fee for a search, the system generates an error message suggesting that you add funds to your client account.



7.

SEARCH AND REPORTS

7.1.

The search

Search by event number

This is the easiest way to access an accident report you are looking for. This number, also called the accident report number, is that written down by the police officer when writing the report. It consists of three numeric sections composed of the number of the police station, the date of the event and a sequential number. When you click on the "Search" button you obtain the information on this report, if it is accurate and available, i.e. the date of the event, the street on which the accident occurred as well as the nearest intersection. You must then confirm your choice to access this report.

The system then displays the cost of the search. As soon as you accept the transaction, the system displays the accident report requested.

Search by date and location

When you do not have an event number, it is possible to make a search by date and location. The system asks you to indicate a precise date or short period, as well as the name of the street on which the accident occurred.

When you write the name of a street and click on the "Validate" button, a new screen appears. The system then asks you to make a choice from the official street names available. With the choice made, click on the "Search" button in the scrolling menu.

The system then displays the cost of the search. As soon as you accept the transaction, the system displays the accident report requested.

Search results

The accident reports obtained through the ACCIDENT REPORTS service are in the form of PDF files. Click on the file number and the file will be displayed in your Web browser. An accident report may contain several pages. A corrected version may also be added. At any time, you may again refer to the results of your searches at no additional cost.

These files can be easily printed from the tool bar of the Adobe Reader software. You may also decide to save the files in your computer. If this software has not been installed in your browser, you can download it and instal it easily. Click on "Download Adobe reader" in the browser menu and follow the instructions on the Adobe Web site.



7.2.

Reports

Research reports

The report displays the member's last and first names and the company name. It also displays the date and time of the search, the event number, the date of the event, the street and the intersection for each search.

It can be supplied for the period you wish. It combines the searches made per member and displays each one by date.

If the company changes its name, the report will allocate the management or search operations by the different company names under which the operations were made.

Transaction report

This report can be accessed only by the principal member. It displays transaction details, i.e. the member's last and first names, the company name, the date of the transaction, the amount of the transaction, the type of transaction, the authorization number and the identification number of the transaction.

The transaction report can be supplied for the period you wish.

If the company changes its name, the report allocates the management operations by the different company names under which the operations were carried out.



8.

HIGHWAY ACCIDENTS

Persons who wish to request an accident report issued by Sûreté du Québec - usually highway accidents – should contact Sûreté du Québec directly. Call (514) 341-4411 if the accident took place in Montréal, or (514) 310-4141 for accident elsewhere in Québec.





 


Credit
All rights reserved, Ville de Montréal